Billing
Fees
Payments
- What should I do if my credit card for pre-authorized debits has changed or the one I am using is ready to expired?
- Why has a payment automatically come out of my account/credit card recently?
- How do I confirm if my credit card or bank payment was received?
- How do I confirm if a credit was posted to my account?
Invoicing
- Why does the current balance owing on my invoice not match what I believe I owe?
- Why have I been given fewer than 15 days to pay my invoice?
- Why is the balance outstanding and/or payments made not accurately reflected on my most recent invoice?
- Is the printed ticket that I receive at the point of delivery my invoice?
Fixed Price
- Why is my fixed price higher than the market price?
- What if the I use more than 10,000 litres?
- What if a I don't reach the minimum use of 500 litres?
- Is there a minimum or maximum fill rate for Fixed Price contracts.
- Will I receive a renewal notification prior to the expiry date of my Fixed Price contract?
- What happens if I sell my property prior to the expiry date of my Fixed Price contract?
Equal Billing
- Can I adjust my payments during the year?
- What is a mid-season review?
- When are the equal payments withdrawn from my account?
- Do I have to be set up with auto pay to be on equal payments?
- What do my equal payments cover?
- If I wanted to be removed from the plan is there a fee involved?
Billing
- How do I request a refund?
- Do I qualify for a refund?
- What’s the status of my credit?
- What methods of payments do you accept?
- What types of payment plans/arrangements do you offer?
- How do I know the price I paid on my last delivery?