Mobile App (US)
Login
Registration
General
Tanks
- View a Different Account
- Request a Delivery
- View Delivery Details
- Request Service for a Tank
- Report an Issue with a Tank
- Request a Delivery Stop
Billing
- View my Balance
- View a Different Account
- Make a Payment
- View Budget Plans
- View Payment History
- View Saved Payment Methods
Messages
Support
Menu
- Change App Notification Settings
- Edit Profile Details
- Add a New User
- Remove a User
- Change the Primary Account
- Remove an Account
Mobile App
Login
Registration
General
Tanks
- View a Different Account
- Request a Delivery
- View Delivery Details
- Request Service for a Tank
- Report an Issue with a Tank
- Request a Delivery Stop
Billing
- View my Balance
- View a Different Account
- Make a Payment
- View Budget Plans
- View Payment History
- View Saved Payment Methods
Messages
Support
More
Invoices/Fees
Invoices/Fees
- How are Transportation Fees and Hazardous Materials Fees different from one another?
- What is the Hazardous Materials Handling Fee?
- What is the Transportation Fee?
- What if the amount on my invoice doesn’t match what I believe I owe?
- Is the printed ticket that I receive at the point of delivery my invoice?
- How do I get a copy of my last invoice?
Account
Account
Payments/Billing/Payment Plans
Payments/Billing/Payment Plans
- What types of payment plans/arrangements do you offer?
- How do I know the price I paid on my last delivery?
- How do I confirm if a credit was posted to my account?
- Why has a payment automatically come out of my account/credit card recently?
- How do I confirm if my credit card or bank payment was received?
- How do I change or update my credit card or payment information?
Moving
Moving
Service
Service
Getting Started
Reporting
Registration & Setup
Home
All Locations
- Update Serial Number Request
- Update Size Request
- Change Delivery Plan
- Update Reading
- Report an Issue
- Request Delivery
Deliveries
Finance
- Request Delivery Stop
- Locations Explorer
- Company Accounts
- View Payments
- Report a Payment
- Make a Payment
Delivery Tickets
Service
Documents
Admin
My Profile
Delivery
Pricing
Delivery
- What should I do to prepare for a delivery?
- Do I need to be home?
- How long does a delivery take?
- How do I get on auto-delivery? (auto-fill)
- What should I do to prepare for a delivery?
- Do I need to be home?
Billing
Fees
Payments
- What should I do if my credit card for pre-authorized debits has changed or the one I am using is ready to expired?
- Why has a payment automatically come out of my account/credit card recently?
- How do I confirm if my credit card or bank payment was received?
- How do I confirm if a credit was posted to my account?
Invoicing
- Why does the current balance owing on my invoice not match what I believe I owe?
- Why have I been given fewer than 15 days to pay my invoice?
- Why is the balance outstanding and/or payments made not accurately reflected on my most recent invoice?
- Is the printed ticket that I receive at the point of delivery my invoice?
Fixed Price
- Why is my fixed price higher than the market price?
- What if the I use more than 10,000 litres?
- What if a I don't reach the minimum use of 500 litres?
- Is there a minimum or maximum fill rate for Fixed Price contracts.
- Will I receive a renewal notification prior to the expiry date of my Fixed Price contract?
- What happens if I sell my property prior to the expiry date of my Fixed Price contract?
Equal Billing
- Can I adjust my payments during the year?
- What is a mid-season review?
- When are the equal payments withdrawn from my account?
- Do I have to be set up with auto pay to be on equal payments?
- What do my equal payments cover?
- If I wanted to be removed from the plan is there a fee involved?
Billing
- How do I request a refund?
- Do I qualify for a refund?
- What’s the status of my credit?
- What methods of payments do you accept?
- What types of payment plans/arrangements do you offer?
- How do I know the price I paid on my last delivery?
Delivery
Sales
Account
Pricing
- Now that the customer knows the price, can they have the minimum amount delivered?
- Why is the Superior Propane price higher than the competition?
- How is the price set?
- The price on the customer’s delivery ticket is different than the price they were quoted last week. Why is that?
- One customer’s price is different than their neighbors. Why is that?
- Does a Fixed Price plan mean my price stays the same?
Service
Account
Products & Services
Moving
Billing
Moving
Propane Tanks
Notifications
- Can I subscribe to Superior’s tank notification service if I don’t rent a tank from you?
- How will I know the email address so it won’t go to my junk mail?
- How quickly will I receive an email (or text) notification after a fill?
- What day will I receive my weekly email or text report?
- Is there an additional cost for me to receive an email or text?
- Can I receive my notifications by text message rather than email?
Fees
Maintenance
SMART Tank
- How does the SMART Tank rental charge appear on my invoice?
- Who do I call if I have questions regarding my SMART Tank or notifications?
- If I switch propane suppliers can Superior’s tank sensor be installed on my new tank?
- Where are SMART Tanks available?
- Can I cancel my SMART Tank and get a regular tank at any time? If so, how much notice should I provide?
- What’s the cost of upgrading my tank to a SMART Tank?
Usage
Safety
- Is there anything I should do before doing major landscaping projects?
- Do I ever need to repaint my tank?
- What safety tips do I need to know if I’m served by a propane meter or tank?
- Can I turn the tank or cylinder on again?
- Can I turn the meter on again?
- Can I shut off my propane supply in an emergency?